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Refund and Returns Policy

Refund Policy


Returns

Our policy lasts 10 days. To be eligible for a return within the return period, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase. Please contact us via email by writing to us at info@maaeri.com or by sending us a message on our facebook page. We will try our best to resolve the problem.

Please do not send your purchase back to us without contacting us first.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@maaeri.com


Final Sale items (if applicable)

Only regular priced items may be refunded, unfortunately final sale items cannot be refunded because they are heavily discounted.


 

Shipping

To return your product, you should mail your product to the address specified in your return authorization email.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.